frequently
asked questions
Have a question? This page may have the answer!
Take a look at the different FAQs below and see if your answer is waiting for you. If not, feel free to email our team at artpoponmarket@gmail.com.
Store + Merch Questions
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Shop Local. Shop Handmade. Visit our shop located at 1514 Market Street in La Crosse, WI.
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We are regularly open the following hours: Wednesday through Friday 10am - 4pm, and Saturday 10am - 3pm or whenever the Awesome Sign says so!
We also offer extended hours in November and December.
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Yes! We have ready-to-go items and custom order items available. Custom order options include: bookmarks, cheese boards, magnets, engraved and stamped jewelry, my intent items, custom coasters, custom art glass, custom stained glass, wood ornaments, enamel penny jewelry, and custom word art.
We ask for two (2) weeks' advanced notice if you are able.
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We have lots of friendly faces around the store! Want to meet our team? Visit our About page here
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Take a look at our Artist Spotlight here to see all of our local artists/consigners featured at Twinkle & Twine Design.
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We are not accepting new artists at this time to be featured.
Class Questions
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You can review our event schedule and sign up for our classes at our Event Sign Up Page here
New classes are added monthly!
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Add your email to our Class Drop Sign Up List here to get first notice via email of when we post new classes. You’ll find out before our social media followers!
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We currently offer classes in mosaics, enameling, glass blowing, stained glass, and jewelry. Classes change seasonally.
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We request a minimum of 4 people for a curated class. Most classes can be scheduled within a two (2) week period, but others may need to be scheduled further in advance. Please contact us a minimum of two (2) weeks in advance of your desired class date.
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Private Groups: We can accommodate private parties up to 4-20 people depending on the class content. We can customize an activity for your group. So whether you are team building, having a birthday, or just want to have a fun girls' night out - let artPOP plan your next artventure.
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Yes, you can bring in your own food and drink for your classes. artPOP does not coordinate orders for food, but you are able to have food delivered to the artPOP workshop for your class.
We also partner with Hunt + Gather Grazing Boards and Clara Bakes if you’d like to utilize them for your classes rather than bring in your own food.
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Our space rental with private shopping is $100.00 per hour, with a minimum of three hours required, and an up-charge of $25 for each additional hour.
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Refunds: We understand that schedules change and things come up. We will do our best to work with our customers' personal situations. However, there will be occasions when we cannot refund customers, so please be sure to read the following policy thoroughly before committing to a class space.
ArtPOP will give a 100% refund (minus 15% service charges) for any cancelled classes at least 7 days in advance of the class. One week or less prior to the class, participants will receive a 50% refund. No refund will be given for no shows or same-day cancellations. If you need to cancel, please email us at: artpoponmarket@gmail.com or call 608-461-1593 or 608-797-0018.
Visiting Artist Classes: Visiting Artist Classes are non-refundable. 100% of the class must be paid at the time of registration.
Group Classes: ArtPOP will give a 85% deposit refund for any cancelled group classes made more than 7 days prior to the event. A 70% refund will be given if sessions are cancelled within 48 hours of the event. If you need to cancel, please contact us at: artpoponmarket@gmail.com or call 608-461-1593 or 608-797-0018. -
We ask for 7 - 10 business days to review our event inquiries. If you are looking to have us at an event sooner than this when submitting your Event Inquiry Form, please be aware that we will most likely not be able to assist (but would love to join in future events!).
Often, we are able to review our event inquiries about once per week due to the consistent orders we work on with our small team. During peak busy season or during holiday ordering, we ask for additional time in our response to you.
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While our booking app is very good at getting you into your desired class, it unfortunately does not recognize our gift cards.
To use your gift card, simply call or email us at artpoponmarket@gmail.com, and we will be happy to book for you!
Hot Shop Class Questions
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Arrival: If you are over 15 minutes late to your Discovery class, you will have to reschedule your session for a later date and pay the rescheduling fee.
Rescheduling fee is $9.00.
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Clothing: Please wear closed-toe shoes that cover the foot entirely (no Crocs or sandals). ArtPOP will provide safety glasses, but you are welcome to bring your own.
For Hot Glass Classes: Please wear comfortable cotton clothing that can get dirty and avoid items made from highly synthetic materials. Participants may want to consider wearing a breathable long-sleeve shirt to protect their arms from heat. Shorts must be longer for protection during hot glass experiences. You may want to bring something to drink as the studio can get hot and the work can be strenuous. Our studio also has a water fountain. -
There will be several options to choose from in both Date Night and Discovery classes. These generally include several different shapes and styles of drinking glasses, a bowl or a seasonally oriented object like a pumpkin or christmas ornament. You will be able to choose the colors used in your project as well.
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For our Date Night Class in the Hot Shop, you only need to sign up for one slot as it will reserve 2 spots, one for you and one for your date.
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Refunds: We understand that schedules change and things come up. We will do our best to work with our customers' personal situations. However, there will be occasions when we cannot refund customers, so please be sure to read the following policy thoroughly before committing to a class space.
ArtPOP will give a 100% refund (minus 15% service charges) for any cancelled classes at least 7 days in advance of the class. One week or less prior to the class, participants will receive a 50% refund. No refund will be given for no shows or same-day cancellations. If you need to cancel, please email us at: artpoponmarket@gmail.com or call 608-461-1593 or 608-797-0018.
Visiting Artist Classes: Visiting Artist Classes are non-refundable. 100% of the class must be paid at the time of registration.
Group Classes: ArtPOP will give a 85% deposit refund for any cancelled group classes made more than 7 days prior to the event. A 70% refund will be given if sessions are cancelled within 48 hours of the event. If you need to cancel, please contact us at: artpoponmarket@gmail.com or call 608-461-1593 or 608-797-0018.
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